Frequently Asked Questions

General Questions

Fidor Bank shall not be liable for damages caused by any of the above-mentioned incidents.

Fidor Bank customers must have reached 18 years of age and have a permanent residence in the United Kingdom. Since we are a small bank and still growing, we are currently only able to offer citizens of the following countries a bank account. If your country is not listed, we are currently not able to offer you an account. We are however working hard to improve our offering and invite you to check back regularly:
Austria, Belgium, Brazil, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway,
Poland, Portugal, Republic of Korea, Romania, Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sweden, Switzerland, United Kingdom,
United States.

Individual Account Questions

Incoming transfers will be made with customer’s name as the beneficiary/payee and Fidor ID does not have to be the payment reference. Therefore, incoming and outgoing transfers will equally be faster than ever and this is our objective as a bank to make transfers as fast as possible.

At this time, payments via BACS and CHAPS will not be active; however, we will update you once we begin to offer this service.

Generally with individual account number, you are able to receive salaries/wages into your Fidor Smart Current Account, however, as we informed you earlier, BACS payments are not active at this time, you may want to inform your employer to make the transfer via Faster Payment Systems (FPS).

At the moment, customers do not have the opportunity to set up standing order and direct debit with their Fidor Smart Current Account. We understand the importance of this and we are working to have this feature available as soon as possible. We will equally inform you as soon as it is available.

All transfers done during the weekend will be processed on the next working day i.e. Monday.

Payments through PayPal, WUm and MoneyGram etc. are not possible at the moment.

Business Account Services are not yet available but we are in discussion with the Legal department for this service to be provided in the future.

At this time, overdraft facilities will not be available. We will inform you once overdraft facilities are active.

At this stage, Apple pay and Android pay are not active. However, there will be an announcement once we begin to offer this service.

No, this is not possible at the moment as we only offer outgoing SEPA transfers.

No, you can keep your card as it is. Nothing will change at this stage.

Yes. If you need to order a new one for some reason, it will be exactly the same as the previous one.

No, if you need to order a new one for some reason, it will be exactly the same as the previous one.

Smart Current Account

Transfer money fast, easily, conveniently, affordably, and above all safely.
Take advantage of the different investment opportunities and manage them comfortably online.
There are no account management fees and we offer you attractive interest rates!

- Unique: Licensed and regulated.
- Simple: Make deposits and transfers online.
- Fast: Transactions can be completed quickly to a Fidor Smart Current Account or from a Fidor account to any other account in the UK or Europe (SEPA).
- Secure: Make secure payments with a mobile validation code that is sent to you via text message.
- Clever: In addition to traditional deposit methods, top up your account through bonuses, which can be acquired through the Bonus Programme.
- Profitable: Gain interest on your account. For our current interest rate just check your account overview.
- Comfortable: Personal Account Summary - Your deposits and withdrawals can be checked at a glance.
- Free: There are no fees associated when opening and using a Fidor Smart Current Account.

The Fidor Smart Current Account is an online bank account, which allows you to manage your finances,
including 24/7 online, finding  attractive savings products and actively interacting with other users on the most competitive interest rates.

- You must be over 18 years old and also be a UK resident.
- You must complete our online registration which will guide you through the steps we require to confirm your identity.
- In order to participate in the Fidor Smart Community you only need to register.
- Fidor Bank is a transactions platform. For safety reasons, transfers are only possible when completing the mobile validation code process. We will send you a text (to your mobile phone) with a code. Please confirm your transaction with this validation code (Note: the mobile validation code can only be used for a single operation).
- Since we are a small bank and still growing, we are currently only able to offer citizens of the following countries a bank account. If your country is not listed, we are currently not able to offer you an account. We are however working hard to improve our offering and invite you to check back regularly:
Austria, Belgium, Brazil, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece,
Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway,
Poland, Portugal, Republic of Korea, Romania, Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sweden, Switzerland, United Kingdom,
United States.

 - We offer the following transactions: Incoming and outgoing money transfers from and to other Fidor Smart Current Accounts and incoming and outgoing transfers to and from your Fidor Smart Current Account to any other bank account in the UK and Europe (currently only outgoing). Please note that some banks in Croatia might not accept SEPA transfers.
- Also possible: The purchase of Fidor Bank Savings Bonds
- Fidor Bank reserves itself the right to monitor and control transactions to avoid monetary violations, in particular to avoid money laundering and fraud.

Follow the instructions given in the notification email:

- If you already have a Fidor Smart Current Account, the transfer will simply show up in your account.

- If you don’t have a Fidor Smart Current Account please follow these steps:

1. Please first click on: www.fidorbank.uk
2. Click register and follow the outlined steps to open a Fidor Smart Current Account.

No, you can only have one Fidor Smart Current Account.

At the moment only in GBP.

The are no fees involved when registering for a Fidor Smart Current Account. For other fees, please visit our price list.

There is no credit check when opening a Fidor Smart Current Account. 

* To confirm each of your referrals, you will receive a mobile validation code sent via text message. The mobile validation code procedure is considered safer than traditional procedures. If an incorrect mobile validation code is entered three times in succession, the information will be transmitted to FIDOR Bank. Your transaction will be put on hold and you will receive a new mobile validation code.
* The transaction orders placed in Fidor Smart Current Accounts are processed by Fidor Bank. Fidor Bank checks the legitimacy of Fidor Smart Current Account holders. If the identity check flags a problem then Fidor Bank will be unable to process the contract and will require an update from you regarding certain criteria.
* If any of the checks conducted by Fidor return errors, or problematic data, you shall be notified. Fidor Bank is entitled to exclude the erroneous data from further processing if the proper execution of the order cannot be ensured.

Password/Confidentiality
* Please keep your password safe and never disclose it to anyone. Fidor Bank will not disclose your password to anyone or ask for it as a form of Identification/Verification.
* As a user of Fidor Smart Current Account you need to comply with the safety procedures.
* You should provide the required documentation for ID check and account validation.
* Please keep all passwords and personal data safe, as this will ensure the safety of your accounts and assets.

Lending money
* Please think twice about whom you lend money to. Fidor Bank is not liable for partners or repayments from other Fidor account holders in relation to social lending or crowdfinance.

In order to protect the identification and validation documents, passwords or mobile validation code must not be quoted or stored electronically.

Fidor Bank will then terminate access to the account immediately, if this is during business hours.  If it is outside business hours, please change your password online until our customer service team gets in touch with you. You will be informed promptly by the bank in the event your access is blocked without your prior knowledge.

If you are found to be at fault, for the misuse of your account, then you will be liable for the resulting loss or damage.
* Please notify Fidor Bank immediately, if you believe any suspicious activity has taken place within your account.  
* You are liable for any losses up to the sum of £50.00 that occurs prior to giving Fidor Bank notification of suspicious activity. 
Your omission, to notifiy us in a timely fashion, causes you to be liable for the damages that would have been avoided, in the event of a timely notification. The absolute value of the limited liability stated above does not apply if you intentionally or through negligence have any unauthorised third-party use on the account.
* In the event your ID and personal data have been lost, please ask Fidor to lock your account. Once you have requested that your account be frozen, as a result of a potential security breach, Fidor Bank will be liable for any damages occurring thereafter if they have not complied with the request.

You can choose to terminate your account at any time, without giving a reason. You will need to send a cancellation letter with your signature by email or post. You can also scan a letter with your signature and send it to hello@fidorbank.uk.

* If you terminate your account, Fidor will transfer any existing balance in your Fidor account to your specified bank account free of charge.

* At the end of the contract, your access to the Fidor account will be disabled. All personal data exchanged between Fidor and you will be permanently deleted. Fidor Bank is required to do this by law as long as Fidor Bank does not need this data for billing or verification purposes.

* Fidor can terminate your account within a notice period of two months.
* Once your account is terminated, any existing balance in your Fidor account at the time of the end of the contract will be transferred to your specified bank account free of charge.

Fidor Bank may terminate an existing account for the following reasons: 
* If you misuse your account by making illegal or fraudulent transactions.
* If you provide false personal information.
* If you harass or threaten Fidor employees or customers.
* The intended use of the account for participation in cashless payments is not satisfied because, for example, the account is blocked by an executing creditor or is inactive for a year.
* It is not certain that the Institute will receive the usual fees agreed for accounting and use.

The Bank is not under a duty to provide an account to any person, particularly if the person in question is acting unreasonably. In such an event the bank retains the right to terminate the account in question. 

Examples of what could be considered unreasonable include but are not limited to:
* If a customer enters fake information or personal data.

* Money laundering

* Fraudulent activity

During the application process you will be required to provide a colour copy of your valid passport from an EEA country or from Switzerland. Where applicable, a resident permit or visa will also be required. Please note that you cannot open an account with a driving license.

You will also be required to provide a form of address from within the last 3 months. Eligible proofs of address are:

•    Bank Statement (not an internet statement)
•    Credit card statement (not an internet statement)
•    Utility bill (not mobile phone, satellite/cable TV)
•    HMRC (Inland Revenue) coding/assessment/statement of credit (not P45/P46)
•    HMRC (Inland Revenue) correspondence including name, address and permanent National Insurance Number

We do not offer joint accounts, an account can only be held under your own name.

We do not currently offer multi-currency accounts; you can however make a product suggestion within the Fidor Smart Community by registering online.

Yes, you can verify your account online with the video identification process supported by our partner IDNow. You will be directed to IDNow after your registration and you will need to follow the instructions. The whole process takes usually about 6 to 7 minutes.

Fidor Bank offers an account opening process via video identification only.

Your Fidor Smart Current Account could be locked for various reasons:

-  Insolvency proceedings have been initiated against you
- There have been problems with your video identification process

Please contact our Fidor Customer Service to assist you further on hello@fidorbank.uk

In order to get a Fidor TAP Debit Mastercard you need to have opened a Fidor Smart Current Account first. You can simply open an account with us with the video identification process. You can then order your Fidor TAP Debit Mastercard online, directly from your account. It is also necessary to activate the card online under ‘card management’ before you use it for the first time.

After the successful account opening via video identification, you will need to log in to your account and go to “My Products” section and click on “Receive Money”. You will then be able to see the two options of either receiving money instantly from another Fidor account or receive money from a different provider. In this case, you will find your account number and sort code on the drop-down list. Please note that you will need to include the reference number in your transactions in order to receive the money successfully.

A transfer to a friend is possible after a successful registration and verification of your account via video identification process.
Log in to your Fidor Smart Current Account. Go to “My Products” section and click on top right side “Send Money”. If the account you want to send money to is also a Fidor account then click on “Instant Transfer to Friends”. If it is not, then choose between domestic or international transfer.

How to send instant money to Fidor friends:
Step 1: Please fill in the amount of the transfer, the recipient (this means, the community nickname, the email address or the mobile phone number of the recipient) and the subject. You can choose your design under “Layout”. On the right you can see a preview of it.

Step 2: After filling out every field, please click on the button “send money”. Then a screen will appear in which you will be asked to confirm your transfer before sending and to check your information again. To confirm your transfer, you get a Single use Authorisation Code to your mobile phone. Please put it into the given field and click on the button “send”.

Step 3: With the confirmation of the transfer via the Single Use Authorisation Code you instruct Fidor Bank to execute with the desired sum via your Fidor Smart Current Account and to credit the desired sum to the Fidor Smart Current Account of the given recipient.

Step 4: You will then get a confirmation that the money is successfully sent.

Step 5: We inform the recipient that the money has been credited to their account. Fidor Bank also informs non-customers at this point that they are able to receive the money that has been sent by opening a Fidor Smart Current Account. If the money has not been retrieved, the amount will be refunded two weeks later.

Step 6: You get an overview of the last transfers to friends in your Fidor Smart Current Account under “send money to friends”. If you click on “show details” you can get the information relating to each transfer.

1) Please log in to your Fidor account
2) Click on "Card Management"
3) Please follow the instructions to activate your card
4) Do not forget to sign your card at the back once received  
5) Keep your card safe and in a separate place from your PIN
6) Do not show your PIN to anyone

Your PIN can be found online by clicking on "Card Management" under "Show PIN".
 If you believe the secrecy of your PIN has been compromised, please block your card and order a new card.

1) Log into your Fidor account
2) Click on "My Products”. On top of the menu bar, click on "Change Account Limits"
3) You can  now set your preferred limit

You can always access your card purchases online by clicking on "Transactions" and in addition you can print or save them as a CSV file.

You can cancel your Mastercard by writing an email to our Customer Service and asking for it to be cancelled.
You also have the ability to cancel your card by reporting it lost or stolen in the online banking, which has the same effect as cancelling it.
Once your card has been terminated, you will need to destroy it.

After a successful online order of your Fidor TAP Debit Mastercard, you will receive a confirmation email. You will receive your card within 7 business days. This will be posted to the address you have registered with us.

If your Fidor TAP Debit Mastercard hasn´t arrived to you during this period, please contact the Customer Service Fidor Bank on +44(0) 333 336 1284 or email at hello@fidorbank.uk.

With your Fidor TAP Debit MasterCard® you will be able to withdraw worldwide up to £2,000 per 24 hours, provided you have set your limit to the maximum.

The current cost of cash withdrawals, can be found in Fidor´s price / Bonus directory on https://www.fidorbank.uk/document-center/documents for retail customers.

No, you can order only one card.

1) In "My Products" click on "Card Management" and deactivate your card.
From this point, no transactions can be made.

2) In "My Products" click on "Card Management" to re-activate your card.
From this point, your card is available again.

In order for you to have a Fidor TAP Debit Mastercard you will need to have a fully- legitimised Fidor account.

No Problem! Click on "My Products” and then on "Card Management". You can the click on "display PIN".

Please contact our customer service team on +44(0) 333 336 1284 or send an email to hello@fidorbank.uk

The current costs and fees for Fidor TAP Debit Mastercard® can be found in our price list here: https://www.fidorbank.uk/document-center/documents

You can order your card by clicking on “Order a Standard Card for free”.

No, second or partner cards cannot be offered.

Please contact our Fidor Bank customer service on +44(0) 333 336 1284 or by email at hello@fidorbank.uk. In order to process your claim as fast as possible, simply send us copy of your transaction summary highlighting the dubious transaction to:
Fidor Bank AG
Sandstr. 33
80335 Munich

For safety reasons, you should deactivate your card for the time being (under "My Products" click on "Card Management").

If you lost your card or it was stolen, you should block your card immediately under "card management", click on "block card" or call our Customer Service on +44(0) 333 336 1284 or by email at hello@fidorbank.uk.

It is not possible to unblock the same card. You will have to order a new card.
If you are not sure if your card is lost, you can also deactivate the card so that if you find your card again you can reactive it or if you do not find it anymore you can irrevocably block it.

The CVC code of your Fidor TAP Debit Mastercard® can be found on the back of your card. You need this for example when using your Fidor TAP Debit Mastercard on the Internet and to activate your card.
The "Card Validation Code" (CVC code) is also known as Card Verification or security code. The CVC code has three digits and can be found on the back of your card on the signature strip.

By separating these transactions Fidor Bank offers you maximum transparency. What is an "authorised transaction”?
Authorized transactions are pending transactions and a hold is placed for the purchase amount on your card.
Immediately after using your card (regardless of whether is a purchase or a cash withdrawal) this transaction will appear in your Fidor TAP Debit MasterCard transactions history under "authorised transactions". This notification can also be sent to your e-mail and optionally sent via text message. Here you can see directly, which amount will be held in real time from the respective merchant. The authorised transaction will stay for a max. 30 days after which it will be released. The authorised transaction won´t affect your account balance but only your amount available. The account balance will continue to earn interest.    
What are "cleared transactions"? Cleared transactions are purchases that have cleared on your card and the funds have been removed.        
It may take a few days until the actual booking of the dealer takes place. You will then see the actual transaction in the sales overview of your Fidor Smart Current Account. The "authorised" transaction turns into a "cleared transaction" the moment when it has been accepted by the recipient.     

Fidor TAP Debit Mastercard considers the daily foreign currency exchange rate variations in the market and therefore there´s no fixed exchange rate.

In exceptional cases, you can use Fidor TAP Debit Mastercard® to rent a car.
Please note in advance: for safety reasons, car rental companies might mark a higher amount than the actual rental price. This value will be available again latest after 30 days. Basically, you should make sure to have sufficient funds in your Fidor account.

Fidor TAP Debit Mastercard® can be used for reserving a hotel room. Please note in advance: often for safety reasons, the hotels might mark a higher amount than the actual accommodation sum. This value will be available again latest after 30 days. Basically, you should make sure to have sufficient funds in your Fidor account.

To have access to your money and make cash withdrawals you will need a Fidor TAP Debit Mastercard.

Unlike traditional 3D Secure procedures, Fidor won´t ask for any separate password for the authorisation of payments but it will send you a confirmation e-mail with a link.
By confirming and clicking on this link the cardholder authorises the payment. This also enables the dealers to participate in case they use the 3D Secure Code procedure.

Savings Bonds

A savings bond is issued by an institution or government and is used for short and long-term investments. 

The interest rate is fixed during the agreed term. Interest is paid at the end of the term. Interest is not compounded.

Extra fees do not apply. In addition, the repayment of the invested capital at maturity and its accrued interest are always free of charge.

Fidor Bank has a variety of savings bonds, from 3 months to max. 3 years. You can always distribute your capital in different types of bonds to increase flexibility and have access to your investment at different points in time.

For more information please view our website: https://www.fidorbank.uk/document-center/documents

It is not possible to withdraw or pay in additional amounts of money into your savings bond. The only option is to open a new savings bond. 

It is not possible to withdraw or pay in additional amounts of money into your savings bond. The only option is to open a new savings bond. 

The minimum amount is £100 and the maximum is £100,000. 

Please find information regarding to foreign interest earned here: https://www.gov.uk/tax-foreign-income/overview

You have to have a bank account with Fidor UK in order to invest into a savings bond.

Customers can find all information and conditions at: https://www.fidorbank.uk/document-center/documents. They will receive a written confirmation regarding their investment.

An essential feature of a savings bond is the fixed interest rate on the investment capital. Withdrawal of capital or the deposit of new amounts into the bond are not possible. In addition, a subsequent amendment of the duration of the bond is not possible either. Therefore, it is important to consider in advance, exactly how long and how much you want to invest. 

Yes. You can have 99 savings bonds at any one time.

If you cancel your savings bond prematurely you will be refunded the principal but you will receive no interest.

Your savings bond is not an account; no transfer can be made from or to your savings bond. During the process of setting up your savings bond, money will initially be transferred into it. However, this will be the only instance in which money will be deposited into the savings bond. 

A savings bond is issued to a particular person and is regarded as a registered bond, therefore it is not transferable. In contrast, a fixed-term deposit account is regarded as a savings account.

There are also differences in term of the duration of the investment , which in the case of the fixed-term deposit is between one year and five years, while savings bonds are primarily intended as a medium to long -term investment and therefore their duration is of between 3 months and ten years .

Furthermore, investors should bear in mind that with savings bonds, an investment has to be a minimum 3 months or more. On the contrary, in a savings account the individual can choose between a series of fixed-term deposits, where their duration can be of months or even days. Another important difference between the two types of investment is that savings bonds are virtually irredeemable; a resolution prior to maturity is therefore not possible. Fixed-term contracts tend to not be as strict. If the investor decides early termination of the fixed-term deposit account due to any circumstances, they will have to accept the loss of most or all interest granted. 

Customers will automatically receive a notice that their bond is due to end, 14 days before the termination date. They will be asked if they want to reinvest  into a new savings bonds. If the customer does not wish to reinvest and no request is sent to Fidor, then the full sum of the bond (principal + accrued interest) will automatically be transferred into theirFidor Smart Current Account on the termination of the bond.  

When a customer’s bond has reached its end, we will ask whether you want to renew your bond. New conditions will be offered to you depending on the market situation. The current market conditions may vary from the conditions when you took out the first bond.

Your investment will be transferred to your Fidor Smart account on a working day. On weekends and national holiday no transfers will be made. If your bond matures on a weekend or on national holiday, your payment will be paid on the on the next working day including interest for the whole duration of the period.

A savings bond is a very low risk investment tool. On top of it being low risk, you are covered by the compensation scheme of German Banks GmbH. The current German deposit insurance is the GBP equivalent of 100.000€

You have two weeks (14 days) to cancel your agreement from the day your savings bond is issued. You will need to cancel via letter or email.   
                                                                                                                                                                                                                                                                          In order to cancel your savings bond you will need to fill out a form that needs to be confirmed via the single-use authorisation code process via SMS to your mobile phone. Also you will need to confirm your identity with an ID or passport. These documents will need to be sent to the bank. After reviewing your documents, we will send you a contract for you to sign and send back. If you wish to cancel, send your cancellation to: Fidor Bank AG, Sandstr. 33, 80335  München
Telefax: +49-89-189-199 oder Email: hello@fidorbank.uk

All interest earned on Fidor Savings Bonds is automatically paid out in Gross upon maturity.

SEPA Transfers

An outgoing SEPA transfer will cost a flat fee of £2.49.

Since 2008, SEPA offers the following products, that are offered throughout Europe:
-SEPA Credit Transfer (Outgoing only)

SEPA stands for "Single Euro Payments Area". Through the Single Euro Payments Area (SEPA) cashless payments across European countries can be performed easily, safely and efficiently. The idea is that customers do not notice any difference between national or European transfers and their efficiency.

A list of the countires participating can be found here 

You will need the recipients IBAN and BIC.

IBAN stands for "International Bank Account Number".  It is the standard code used for a SEPA transaction. The length of IBAN may vary from country to country (depending on the national bank code and the length of the national account number), but is up to 32 characters long . A UK IBAN is always 22 digits long.

You will be able to find it on the official SWIFT website: www.swift.com/bsl

Security

Your nickname is your electronic identity in the Fidor database. Your nickname will be displayed to other users in the Fidor Community, for example, when you write a post.

Password/secrecy

* Please make sure to keep your password secret from third parties, and never disclose it to anyone. Fidor Bank will never give out your password to a third party nor ask for it at any time.


Identification/authentication

* As a user of a Fidor Smart Current Account, you are required to carry out precautionary measures which have been agreed with Fidor Bank.

* Using the media agreed with Fidor, please identify and authenticate yourself to Fidor Bank.

* Please make sure that no third party gains possession of the media used for identification and authentication or the password protecting them. Any person who is in possession of the media and knows the password, can use the agreed services.


Lending money

* Please consider carefully to whom you lend money. Fidor Bank is not liable for partners or for the identity, creditworthiness, reliability and dependability of other Fidor Smart Current Account holders in relation to any transactions conducted such as lending money.


Checking of statements and transactions

* Please do not hesitate to check any communicated statements and notices regarding the execution of transactions/orders from Fidor Bank in your Fidor Smart Current Account as to their accuracy and completeness. Please raise any disputes immediately.

* You should avoid storing personal data on the hard disk of your computer.

* The password employed for protecting the media used for identification and legitimisation or the relevant single-use authorisation code should not be recorded or stored electronically.

* When entering your password, you should ensure that third parties cannot spy on you.

* Fidor Bank does not guarantee the permanent availability of the Fidor Smart Current Account.

* No liability is accepted for damage arising from the non-availability of the Fidor Smart Current Account not due to deliberate intent or gross negligence on the part of Fidor, its vicarious agents and/or legal representatives.

Microsoft Internet Explorer, Mozilla Firefox and Google Chrome have the option to auto-fill and save entries and passwords in form of fields. You should disable this feature due to security reasons.

Microsoft Internet Explorer:
Tools > Internet Options > Content > Personal Information > AutoComplete. Using your mouse, uncheck "Web page addresses", "Forms", "User names and passwords on forms" and "Ask me before saving passwords". In order to delete previously stored passwords, click "Delete Forms" and "Delete Passwords".

Firefox:
Under Tools > Options > Security, uncheck "Remember passwords for sites”.

Google Chrome
Settings > Show advanced settings > Manage AutoFill settings

In no circumstance, should you perform online transactions until your PC is virus free.

"Phishing" is when the email 'sender' address of well-known companies and service providers is faked in order to access confidential customer data.

Pharming is a generic term for various types of DNS attacks (DNS = Domain Name Server), such as local manipulation of the host file. This means that only fake Web pages are available to the affected PC, even if the address has been entered correctly. It enables Trojan attacks or viruses on your PC to manipulate your computer in a targeted way. For this reason, you should always make sure that the online banking address starts with https:// and that your browser displays a closed lock icon. You should also check the server certificate.

A secure Internet site can be recognised because it has a certificate confirming the authenticity of the communication partner. This is created by a trusted third party, such as VeriSign.

Fidor Bank will never ask you to send, state or directly enter confidential information by phone, SMS or email.To prevent fraud, every user of a Fidor Smart Current Account is asked to specify a reference account (e.g. for changes in email address or mobile phone number), as well as a mobile phone  number (for sending validation codes).

With the help of malicious programs, it is possible for your account balance to be manipulated. Therefore, the balance should be checked regularly.

The free mobile validation code is one of the safest procedures in online banking. When you conduct online transactions it is necessary to input a validation code to confirm the payment. You get this via SMS to your mobile phone. If you enter the validation code incorrectly three times in a row, your transaction will be cancelled and you will receive a new validation code. For security reasons, your validation code is only valid for a certain period of time.

By restricting the period of validity for the validation code only to each commissioned transaction, redirection to another account should be avoided. Also, phishing attacks on validation code are unlikely.

Even if you lose your mobile phone, you don’t have to worry as each validation code can only be used for a limited time period (of around 10 minutes).

Fidor Bank requires your phone number for the validation of the single-use authorisation code procedure, which is sent by SMS to online banking users. As an online banking customer, after sending the completed transfer online, you will receive a unique validation code from Fidor Bank which is usable only for this specific transaction. The transaction must be confirmed using this validation code.

You should always end online banking through the "Logout" function. This function disconnects the connection to your Fidor Smart Current Account. You should also always make sure that no one can observe you when you are entering PIN or validation codes.

Bonus Programme

The Bonus Programme is a free service offering of Fidor Bank AG. Private customers can get bonus credit through certain actions and the execution of financial products and other services, as well as recommendations. Please note, you must be fully legitimised by the Customer Identification Process.

To register for the Bonus Programme, just click this link https://banking.fidorbank.uk/register that will take you to the registration form. Please fill out this form and submit it electronically. You will then receive an email from the Bonus Programme with an activation link. Your access will be activated after clicking on the link. At the same time, you will receive a ten-digit Fidor Smart Account number, so that you can also use your Fidor Smart Current Account.

If a login is already associated with your email address, unfortunately you cannot register with this email address. If you have possibly registered for the Bonus Programme before,  you can use the Forgot Password link https://banking.fidorbank.uk/users/password/new to reset your password.

The use of the Bonus Programme is free.

You will receive a regular newsletter from the Bonus Programme, probably once a week, informing you of all the latest promotions. So you will always be informed when opportunities arise for you to increase your Bonus balance.

Anybody who is of age and full legal capacity can participate in the Bonus Programme. Please note, you must be fully legitimised by the Customer Identification Process. 

Log into the Bonus Programme with your login email address and your chosen password.

If you have forgotten which email address you used to sign up for the Bonus Programme, please contact hello@fidorbank.uk . We will then work with you at the database level to see how we can help you.

If you have forgotten your password, please click here: https://banking.fidorbank.uk/users/password/new. There, enter the email address with which you signed up for the Bonus Programme, and you will receive an email containing a link straight away. When you click on this link, you will be redirected to a dedicated page on the Bonus Programme, where you can reset your password.

In order for us to retrace your actions in the Bonus Programme and be able to credit bonuses to your account, the Bonus Programme uses cookies. For details, please refer to our Privacy Policy.

Cookies are small text files that are stored in the Web browser of a visitor to a Web site. For details, please refer to our Privacy Policy.

No, only one login to the Bonus Programme is permitted per person.

You can use the Bonus Programme immediately after registering and activating your login. Please note, pay outs only happen after you have gone through the official Customer Identification Process.

In order to be able to receive bonuses you will first need to open a Fidor Smart Current Account, then the money will be paid into your account.

You can use the Bonus Programme immediately after registering and activating your login. Please note, pay outs only happen after you have gone through the official Customer Identification Process.

You can withdraw the bonus balance on your account at any time as long as your account is fully authenticated.

Unfortunately not, because to get a bonus credited, the partner must be aware of your Fidor Smart Current Account number within the context of a conclusion of contract for the product or service. Subsequent crediting is unfortunately not possible.

Within the Bonus Programme, you will often come across links through which you can recommend friends and acquaintances for the Bonus Programme itself or for specific products and services presented in the conditions of the Bonus Programme. Usually this is done in the context of a recommendation through an email message that you send via the Bonus Programme.

If a new customer of the Bonus Programme registers over the link on your website or due to your recommendation (forwarding "Recommend a friend" links) or takes out a product or service and becomes fully authenticated, this is stored within the Bonus Programme. You will then automatically receive a credit note for all confirmed actions done by the customer gained due to your referral.

Within the Bonus Programme, you will find a variety of products and services that you can recommend. To do this, simply copy the referral link and send it to your friends via email. You will find the referral links when you log in, under the "Bonus" tab in Personal Banking https://banking.fidorbank.uk/my_account/promotion.

Partners of the Bonus Programs are companies whose products and services are presented within the Bonus Program. If you purchase a product from these partners through the Bonus Programme or take out a service, you receive credit for a pre-defined bonus within the Bonus Programme. In order to receive this bonus, you need to operate through the Bonus Programme.

No, you can get as much credit as you want for bonuses. Please note, pay outs only happen after you have gone through the official Customer Identification Process.

Your claim for bonuses credited to you remains is valid for a period of 3 years from when the claim arises. We will inform you in advance before expiration of the email.

You can redeem your bonus balance from one penny.

If you want to change your data, log into the Bonus Program and go to your profile. There you will see at a glance all data that you have entered for the Bonus Program. Click on "Change Data", and you will be brought to the management area for your personal data. There you can change your data. To save your modified data, confirm your input with "Save".

To change your password, click on "Forgot Password" before you login. You will then receive an email to your email address containing a link. Click on this link and you will be brought to a page, where you can reset your password.

You can view your current Bonus balance at any time in the enclosed area of the Bonus Programme. Log into the Bonus Programme and, in the left navigation bar, click on "Bonus Statement". There your current bonus balance is displayed.

Your privacy is a major concern of the Bonus Program. For details, please refer to our Privacy Policy.

In this case, we would ask you to check your access data. If you are uncertain whether the data are correct, you can use the “Forgot Password" link to reset your password by entering the email address with which you registered for the Bonus Program. If you still have problems logging in, please check whether your browser accepts cookies. Please check, whether you use a cookie blocker, and disable it if necessary. If this doesn't help, please contact our customer service at hello@fidorbank.uk.

If you wish to delete your access to the Bonus Program, then please contact customer service via email at hello@fidorbank.uk providing your email address and your Fidor Smart Giro Account number. Your access will then be deactivated by us. For details, please refer to our Terms and Conditions.

In certain circumstances, in the event of termination you may forfeit bonuses credited to you. For details, please refer to our Terms and Conditions.

In this case, you need to register anew for the Bonus Program.

They are not investment income in the tax sense. So, the customer does not need to pay tax on the allowance. The offer is similar to e.g. New customer offers from other competitors - for example, 50 GBP starting credit once you open an account. These bonuses are also tax free for the customer. The tax advisor or administrator at your local tax office will be able to answer any other questions you may have.

Community Karma

The Community Karma is an innovative step towards social banking, peer-to-peer support among customers.

It measures the quality of contributions and interactions between users and consists of comparative activity of all community members. Each activity counts and is combined with the activities of other users.

To create the community karma, comments, social networking, money issues, saving tips, products suggestions, group activities, and ratings of the individual user are taken into account.

Fidor Bank is the first bank to dispense the distribution of financial advisors. In contrast, it offers its customers a free financial community: Here, customers can ask Personal Finance Questions, post their Product Suggestions, Review Financinal Products, share Saving Tips and their personal experience with other community members. With the introduction of the Community Karma, social banking gets more transparent and standardises quality of peer-to-peer counseling.

Trust is the key to good relationships: seasoned user help new users to gather financial knowledge to increase both sides' karma. A view of the Community Karma makes it easy to see how trustworthy a user is.

No, even if a user has an excellent Community Karma, no classic investment counselling happens in the Fidor Smart Community

Openness, interaction, presence, fairness, networking and activity provides the basis for a good karma: run constructive discussions, you can network with other community members, provide good content and apply yourself with Personal Finance Questions, Saving Tips, Product Suggestions and Product Reviews. an additional trust-building measure can be adding your social media appearance to your community account.

The Community Karma is updated at least once a week, but we try to update it on a daily basis.

Fraud

* To confirm each of your referrals you will receive a mobile validation code sent via text message. The mobile validation code procedure is considered safer than traditional procedures.

* If an incorrect mobile validation code is entered three times in succession, the information will be transmitted to FIDOR bank. Your transaction will be put on hold and you will receive a new mobile validation code.

* The transaction orders placed in Fidor Smart Current Accounts are processed by FIDOR Bank. FIDOR Bank checks the legitimacy of Fidor Smart Current Account holders. If the identity check flags a problem then FIDOR Bank will be unable to process the contract and will require an update from you regarding certain criteria.

* If any of the checks conducted by Fidor return errors or problematic data, you will be notified. FIDOR Bank is entitled to exclude the erroneous data from further processing if the proper execution of the order cannot be ensured.

* When you send or borrow money no one has access to your personal information, unless you permit them yourself.

Password/Confidentiality

* Please keep your password safe and never disclose it to anyone. FIDOR Bank will not disclose your password to anyone or ask for it as a form of Identification/Verification.

* As a user of Fidor Smart Current Account you are obliged to comply with the safety procedures.

* You should provide the required documentation for ID check and account validation.

* Please keep all passwords and personal data safe, as this will ensure the safety of your accounts and assets.


Lending money

* Please think twice about whom you lend money to. FIDOR Bank is not liable for partners or repayments from other Fidor account holders in relation to social lending or crowdfinance.

* In order to protect the identification and validation documents, passwords or mobile validation code must not be quoted or stored electronically.

* FIDOR Bank will then terminate access to the account immediately, if this is during business hours.  You will be informed promptly by the bank in the event your access is blocked without your prior knowledge.

If you are found to be at fault, for the misuse of your account, then you will be liable for the resulting loss or damage.

* Please notify FIDOR bank immediately, if you believe any suspicion activity has taken place within your account.  

* You are liable for any losses up to the sum of 50,00 that occurs prior to giving Fidor Bank notification of suspicious activity.
Your omission, to notifiy us in a timely fashion, causes you to be liable for the damages that would have been avoided, in the event of a timely notification. The absolute value of the limited liability stated above does not apply if you intentionally or through negligence have any unauthorized third-party use on the account.

* In the event you’re ID and personal data have been lost, please ask Fidor to lock your account. Once you have requested that your account be frozen, as a result of a potential security breach, FIDOR Bank will be liable for any damages occurring thereafter if they have not complied with the request.

Fidor Community Standards

We here at Fidor care a great deal about your experience. That is why we have written this community standard. We think that if these simple guidelines are observed by all our members, we will have a great community. 

 

Polite and respectful

Exchanges should be open, constructive and friendly. Criticism should always be
expressed objectively. The personality and opinions of other users should be respected.

Focus on the result We embrace diversityand want to work together towards a common solution whilst respecting different approaches.
No politics

Most of us like discussing politics but lets keep the politics out of the discussion.

Stay on topic
We know that it is easy to sometimes get carried away in a discussion. Let's all make an effort to stay
on the topic on hand.
No dogma
We believe in good advice. We don't believe that there is an absolute right or wrong. So, we would ask all 
of our members to not get hung up on who is right and wrong.
Check your spelling
Spelling can be tricky but it is very frustrating if a discussion gets hijacked because of a spelling mistake.
Thus, we would kindly ask you to just double check your spelling. Also, if you notice a spelling mistake, just let it go.
Search and Find
In order to avoid repetition we would kindly ask to first check if your question has already been asked and maybe
even answered before you post it.
Please don't plagiarise

Please try to refrain from copying other users and make sure to reference any content that is not your own.

No third-party data
Don't post any third party data. We all don't like if stuff gets posted without our consent and we strongly 
believe that there is no place for such behaviour in our community.

If you consistently fail to meet our community standard we might have to consider deleting your post or in extreme cases ban you from our community. So please don't..

… insult or degrade other users.

… post meaningless stuff just to cash in the bonus.

… express opinons, which breach common law in the UK. These include amongst other things:
illegal content, hateful, racist, obscene, discriminating or pornographic content as well as false, fraudulent,
misleading or other dubious content that is not published within an open and fair dialogue.

… offer goods and services of third parties. Please also don't use the community as an advertising platform for your own benefit.
… repeatedly ask for money within the Community. Fidor Bank will soon offer an adequate process for peer-to-peer lending
and borrowing
… forget to repay money that you have borrowed from friends through the platform. This may lead to permanent exclusion.
 

… misuse the Fidor Smart Current Account together with the Fidor Smart Community, for example to get data about individual users.

… register more than once. We will investigate any suspicions into users with multiple accounts. 

These guidelines are not intended to restrict anyone, but to help ensure that we all coexist peacefully in the Community.